When ordering a pre-order item, please be aware that your order ship date is dependent upon the product’s release date. Pre-order means we are waiting for the product to arrive before we can send it out to you. Transit times do not come into effect until after your order ships.
Please note that orders containing pre-order items ship complete. We do not ship partial orders. If you’d like a non pre-order item to ship sooner, please place a separate order.
All orders ship via USPS, UPS or FedEx from Portland, OR USA. Shipping charges are based on weight of package.
To keep our employees and customers safe and healthy, orders may take up to two weeks to process before shipping. We appreciate your patience and support during this time.
Orders shipping within the United States generally take 2–10 days. International orders generally take 10–20 days. Even international orders to nearby locations, such as British Columbia, may take a while as packages are routed through US Customs in California.
Once your order ships, you will receive a shipping confirmation email with tracking. It can take up to 24-hours before shipment tracking information posts.
If you need to make an address change after you’ve submitted your order, please email email@example.com and let us know as soon as possible!
Yes! We ship to global destinations far and wide.
Due to shipping software limitations on international return labels, we unfortunately are not able to offer returns or exchanges for international orders. This policy excludes orders that arrive defective or damaged, in those instances please reach out to firstname.lastname@example.org within 10 days of receiving your order for assistance.
Many countries charge value added taxes (VAT) or duty fees on internationally purchased merchandise. You, the buyer, are responsible for covering any duties and taxes incurred, due upon the receipt of your order. Duties and taxes are usually charged if the value of your items is over a certain threshold. It is the buyer’s responsibility to be aware of their resident country’s fee thresholds and taxes surrounding the purchase of international goods. We are in no way responsible for VAT charges or duty fees.
We accept returns for domestic orders on most items up to 10 days after you’ve received your order. Your item must be unworn, unused, and in the original packaging and condition it arrived in. To request a return, please email email@example.com with the details of your order, including the order number, and your reason for requesting the return. You, the buyer, are responsible for all return shipping charges, unless the shop is at fault. If the shop is at fault, for example you were sent the wrong item or wrong quantity, or if the item is defective, we will cover return shipping charges.
ALL INTERNATIONAL ORDERS ARE FINAL SALE
We unfortunately are not able to offer returns or exchanges for international orders. This policy excludes orders that arrive defective or damaged, in those instances please reach out to firstname.lastname@example.org within 10 days of receiving your order for assistance.
Most likely, no. We discontinue older items in order to make room for fresh, new designs. We may release a similar product as part of a future collection, so be sure to check back soon.
Yes! While Phoebe cannot accommodate custom designs at this time you can find our tattoo sheet offerings here.