Our Calendar Collection pre-order will start shipping in early November.

When ordering a pre-order item, please be aware that your order ship date is dependent upon the product’s release date. Pre-order means we are waiting for the product to arrive before we can send it out to you. Transit times do not come into effect until after your order ships.

Please note that orders containing pre-order items ship complete. We do not ship partial orders. If you’d like a non pre-order item to ship sooner, please place a separate order.

If you need to make an address change after you’ve submitted your order, please email hello@phoebewahl.com and let us know as soon as possible!

Many countries charge value added taxes (VAT) or duty fees on internationally purchased merchandise. You, the buyer, are responsible for covering any duties and taxes incurred, due upon the receipt of your order. Duties and taxes are usually charged if the value of your items is over a certain threshold. It is the buyer’s responsibility to be aware of their resident country’s fee thresholds and taxes surrounding the purchase of international goods. We are in no way responsible for VAT charges or duty fees.

We accept returns on most items up to ten days after you’ve received your item. Your item must be unworn, unused, and in the original packaging and condition it arrived in. To request a return, please email hello@phoebewahl.com with the details of your order, including the order number, and your reason for requesting the return. You, the buyer, are responsible for all return shipping charges, unless the shop is at fault. If the shop is at fault, for example you were sent the wrong item or wrong quantity, or if the item is defective, we will cover return shipping charges.

Phoebe is happy to let you get her work tattooed. She doesn’t ask for compensation, however, she will need to approve the final sketch your tattoo artist will use, to ensure the design hasn’t been altered in any way. This will require you to receive the tracing from the tattoo artist before your tattoo appointment, allowing enough time for Phoebe to see the image and respond. Not all tattoo artists are accustomed to providing their drawing before the appointment, so you may need to make a special request. When you have the final tracing, email a picture to hello@phoebewahl.com.