We accept returns on most items up to ten days after you’ve received your item. Your item must be unworn, unused, and in the original packaging and condition it arrived in. To request a return, please email hello@phoebewahl.com with the details of your order, including the order number, and your reason for requesting the return. You, the buyer, are responsible for all return shipping charges, unless the shop is at fault. If the shop is at fault, for example you were sent the wrong item or wrong quantity, or if the item is defective, we will cover return shipping charges.