When ordering a pre-order item, please be aware that your order ship date is dependent upon the product’s release date. Pre-order means we are waiting for the product to arrive before we can send it out to you. Transit times do not come into effect until after your order ships.

Please note that orders containing pre-order items ship complete. We do not ship partial orders. If you’d like a non pre-order item to ship sooner, please place a separate order.

If you need to make an address change after you’ve submitted your order, please email hello@phoebewahl.com and let us know as soon as possible!

Many countries charge value added taxes (VAT) or duty fees on internationally purchased merchandise. You, the buyer, are responsible for covering any duties and taxes incurred, due upon the receipt of your order. Duties and taxes are usually charged if the value of your items is over a certain threshold. It is the buyer’s responsibility to be aware of their resident country’s fee thresholds and taxes surrounding the purchase of international goods. We are in no way responsible for VAT charges or duty fees.

We accept returns for domestic orders on most items up to 10 days after you’ve received your order. Your item must be unworn, unused, and in the original packaging and condition it arrived in. To request a return, please email hello@phoebewahl.com with the details of your order, including the order number, and your reason for requesting the return. You, the buyer, are responsible for all return shipping charges, unless the shop is at fault. If the shop is at fault, for example you were sent the wrong item or wrong quantity, or if the item is defective, we will cover return shipping charges.

ALL INTERNATIONAL ORDERS ARE FINAL SALE

We unfortunately are not able to offer returns or exchanges for international orders. This policy excludes orders that arrive defective or damaged, in those instances please reach out to hello@phoebewahl.com within 10 days of receiving your order for assistance.

Yes! While Phoebe cannot accommodate custom designs at this time you can find our tattoo sheet offerings here.