FAQ – Phoebe Wahl

All orders ship via USPS from Bellingham, WA, USA. Shipping charges are auto-calculated by USPS and are based on the weight of your package. Domestic orders under 1-pound ship First-Class; over 1-pound ship Priority Mail. International orders under 4-pounds ship First-Class International; over 4-pounds ship Priority Mail International.

To keep our employees and customers safe and healthy, orders may take up to two weeks to process before shipping. We appreciate your patience and support during this time.

Orders shipping within the United States generally take 2–10 days, depending on where you live. International orders generally take 10–20 days. Even international orders to nearby locations, such as British Columbia, can take a while as packages are routed through US Customs in California. Please keep in mind, the USPS Priority Mail 2-day guarantee begins once we drop your package off at the post office and is completely reliant on the speed of USPS.

Many countries charge value added taxes (VAT) or duty fees on internationally purchased merchandise. You, the buyer, are responsible for covering any duties and taxes incurred, due upon the receipt of your order. Duties and taxes are usually charged if the value of your items is over a certain threshold. It is the buyer’s responsibility to be aware of their resident country’s fee thresholds and taxes surrounding the purchase of international goods. We are in no way responsible for VAT charges or duty fees.

We accept returns on most items up to ten days after you’ve received your item. Your item must be unworn, unused, and in the condition it arrived in. To request a return, please email hello@phoebewahl.com with the details of your order, including the order number, and your reason for requesting the return. You, the buyer, are responsible for all return shipping charges, unless the shop is at fault. If the shop is at fault, for example you were sent the wrong item, wrong quantity, etc., or if the item is defective, we will cover return shipping charges.

Shipping

International

Returns