FAQ – Phoebe Wahl & Co.

All orders ship via USPS from Bellingham, WA, USA. Shipping charges are auto-calculated by USPS and are based on the weight of your package. Domestic orders under 1-pound ship First-Class; over 1-pound ship Priority Mail. International orders under 4-pounds ship First-Class International; over 4-pounds ship Priority Mail International.

To keep our employees and customers safe and healthy, orders may take up to two weeks to process before shipping. We appreciate your patience and support during this time.

Orders shipping within the United States generally take 2–10 days. International orders generally take 10–20 days. Even international orders to nearby locations, such as British Columbia, may take a while as packages are routed through US Customs in California. Please keep in mind, the USPS Priority Mail guarantee begins once your package is scanned at the post office and is dependent upon the speed of USPS.

Yes! If you would like to save on shipping and pick up your order, select the Pickup option at checkout. We will contact you as soon as your order is ready. Pickups are held at our downtown Bellingham brick & mortar located at 112 Grand Avenue, Suite 101. Orders may be picked up during normal business hours—Tuesday through Saturday from 10am to 6pm.

Many countries charge value added taxes (VAT) or duty fees on internationally purchased merchandise. You, the buyer, are responsible for covering any duties and taxes incurred, due upon the receipt of your order. Duties and taxes are usually charged if the value of your items is over a certain threshold. It is the buyer’s responsibility to be aware of their resident country’s fee thresholds and taxes surrounding the purchase of international goods. We are in no way responsible for VAT charges or duty fees.

We accept returns on most items up to ten days after you’ve received your item. Your item must be unworn, unused, and in the original packaging and condition it arrived in. To request a return, please email hello@phoebewahl.com with the details of your order, including the order number, and your reason for requesting the return. You, the buyer, are responsible for all return shipping charges, unless the shop is at fault. If the shop is at fault, for example you were sent the wrong item or wrong quantity, or if the item is defective, we will cover return shipping charges.

Phoebe is happy to let you get her work tattooed. She doesn’t ask for compensation, however, she will need to approve the final sketch your tattoo artist will use, to ensure the design hasn’t been altered in any way. This will require you to receive the tracing from the tattoo artist before your tattoo appointment, allowing enough time for Phoebe to see the image and respond. Not all tattoo artists are accustomed to providing their drawing before the appointment, so you may need to make a special request. When you have the final tracing, email a picture to hello@phoebewahl.com.

Shipping

International

Returns

Miscellaneous